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ATTAC Consulting Group’s Leadership and Team

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ATTAC Consulting Groups’ (ACG’s) team members bring our clients immediately relevant industry knowledge and experience from past operating and government roles, as well as years of expertise crafting solutions and conducting audits for a broad array of clients operating in the commercial (HIX), Medicare, Part D, Duals, Medicaid and ACO and other industry segments  across the country. This breadth of hands-on operational and regulatory experience allows us to quickly assess the complexities that your organization faces and to bring concrete and detailed solutions to implement.

Group Leadership

Program Leaders

Group and Team Members

Jody Stern, R. Ph., Senior Advisor

Jody Stern serves as a clinical advisor to ACG’s pharmacy, compliance and audit teams, with expertise in Medicare Part D, Medicaid, Commercial and specialty drug management practice. Jody’s expertise combines strong clinical and research skills with operational management of pharmacy programs covering formulary design and management, drug utilization programs and intervention design, Part D coverage determinations, exceptions, MTM programs, transition management, and P & T committee and therapeutics management. She previously worked for Aetna, Inc.

Sharon F. Clackum, Pharm.D, CGP, Senior Consultant

Sharon is a member of ACG’s clinical pharmacy team supporting Medicare Part D, Medicaid, and pharmacy benefit management groups. Sharon has extensive experience in integrated clinical practice, formulary management, operational process reengineering and PBM oversight. She has designed and implemented utilization management programs for long-term care provider groups (Medicare Part A/ managed care) and has organized and participated on corporate JCAHO certification teams, for both skilled nursing facilities and pharmacies. Her experience as both a clinical pharmacist and national manager provides unique qualifications and insights into the internal workings of a broad scope of healthcare environments, including acute care, chronic care, long term care (LTC), and Medicare/Managed care arenas. She has over 20 years of healthcare industry experience and has worked for RX Answers and Phamerica, as well as serving on the Board of Directors for the American Society of Consultant Pharmacists.

Shobhna Butler, Pharm.D, R.Ph, Senior Consultant

Shobhna is a member of ACG’s clinical pharmacy and pharma auditing and oversight teams.  She provide clients expertise in Medicare Part D, Medicaid and Commercial pharmacy program operations, pharmacy benefit manager operations, clinical and operational oversight including formulary management, retrospective DUR, MTM, P&T, compliance and adherence programs and pharmacy auditing.    She has worked in health plan operations, at PBMs in clinical and operational capacities and in the retail pharmacy space.   She has previously held senior roles with Advance/PCS (CVS / Caremark,) and Affiliated Computer Systems (ACS) Intensified Benefits affiliate,

Laurie Forrester, Pharm.D., Senior Consultant

Laurie is part of ACG’s clinical pharmacy practice group serving all program segments. She has extensive experience in clinical and operational management of pharmaceutical services in a complete scope of healthcare environments, including Medicare health programs, acute care and LTC arenas. Her multi-industry expertise has included integrated clinical and operational strategic planning, pharmacy network oversight, PBM oversight, pharmaceutical contract evaluation and negotiation, and process reengineering to enhance margin and compliance. She is a co-author of CMS Star Rating analysis and performance improvement tool-kit. Laurie is a member of the American Society for Consultant Pharmacists (ASCP) and the Academy of Managed Care Pharmacy (AMCP).

Margaret Jindra, RN, BSN, Senior Consultant

Margaret is a member of ACG’s Clinical Management and Government Programs groups. She provides ACG clients with over 35 years of healthcare administration experience with expertise in Utilization, Quality and Case Management program design, and implementation with focus on effective use of data for population targeting and management. Margaret’s broad experience includes developing and implementing Model of Care (MOC) for Medicare Special Needs Plans. Prior to joining ATTAC Consulting Group, Margaret held senior roles at CareMore Health Plan, Healthcare Partners, Matria Healthcare, Blue Shield of California and CarePath.

Helene Jo, RN, MPH, Senior Consultant

Helene is a member of ACG’s Clinical Management and  Government Programs Groups.   Helene brings to clients expertise in practical implementation of clinical and quality operations in the areas of commercial health plans, managed Medicaid, Medicare Advantage and Dual programs, Special Needs Plan (SNP) Model of Care, Medicare STARs, CAHPS, HOS and other Quality Programs and NCQA Accreditation.  She has extensive experience in management of delegated provider groups and California DMHC requirements.  Her past roles have included serving as Director Regulatory Compliance and Director of Quality for Blue Shield of California, VP of Quality Improvement at Arcadian Health Plans and VP of Quality Programs at Bravo Health (now part of Cigna).

Sheila Muller, RN, BS, Senior Consultant

Sheila is a member of ACG’s Clinical Management and Government Programs groups, specializing in the areas of managed Medicaid, Medicare and Dual programs, Special Needs Plans (SNP), federal and state regulations, risk management, and clinical operations. She has worked with the California Department of Managed Care (DMHC), NCQA, and URAC. Her past roles include Executive Director of Clinical Services and Long Term Care Operations at Presbyterian Health Plan in Albuquerque, Director of UM, QM and Credentialing for CareMore Health Plan in CA, and Director of Accreditation and Credentialing at Blue Shield of California.

Angela Beattie, RN, Senior Consultant

Angela is a member of ACG’s Clinical Management and Government Programs groups, specializing in the areas of Special Needs Plans (SNP), federal and state regulations, risk management, and clinical operations.  Angela is also an NCQA SNP-MOC Reviewer.

Carol Rohn, BSN, MBA, Senior Consultant

Carol s a member of ACG’s Medical Management, Quality Improvement and Government Programs teams. She brings over 20 years of experience focused on development and implementation of medical management systems, including utilization management, case management, disease management, quality improvement programs, clinical data systems, NCQA accreditation and strategic planning. Over her career, she has held positions as Vice President for Health Services and National Director for Clinical Delivery with AmeriChoice and Prudential Health Care. Her experience includes extensive work in Medicare Advantage and Medicaid programs along with private commercial products.

Mae Regalado, Senior Consultant

Mae is a member of ACG’s Health Plan Operations and Government Programs groups. Mae brings ACG’s clients over 20 years of experience in health plan operations, including claims management system configuration, business process design, workflow development, process interfaces and quality and process control implementation. Mae has extensive experience in assessing and developing operational processes within complex, delegated and/or matrixed environments. She brings broad experience in commercial, Medicare Advantage, and various state Medicaid programs to bear on client engagements. She has had broad expertise in the major information systems used within the health insurance industry.

Al Steindorf, MBA, Senior Consultant

As a member of ACG’s Health Plan Management, M & A, and Government Programs groups, Al provides clients expertise in finance and accounting issues in all product sectors of the insurance and managed care industries, including finance and reconciliation for Medicare Advantage and Part D programs. Al has consulted and held interim CFO roles through numerous plan reorganizations and restructurings during M & A transactions and receiverships. He has also led forensic accounting initiatives on distressed and acquired companies. Over his 25-year industry career, Al has held CFO roles for Sutter Connect, Wisconsin Health Organization and senior finance roles with numerous Blue Cross and Blue Shield plans, as well as serving on the consulting team at The Pace Group.

Rick Evans, Senior Consultant

Rick is a member of ACG’s Government Programs and Health Plan Operations groups, consulting on compliance management and oversight as well as fraud, waste and abuse program development and implementation. Rick consults on Medicare Advantage and Medicare Part D program implementation and compliance monitoring, including grievance and appeals, claims payment, COB processes, Part D transition management and PDE management business processes. Over his almost 20 years in the industry, Rick has held senior compliance and FWA auditing roles with organizations such as United Health Care, National States Insurance and American National Insurance.

Cathy McLean-Gordon, Senior Consultant

Cathy McClain Gordon brings ACG clients more than 20 years of experience with Commercial programs, including HIX, and Government-sponsored programs (Medicare Advantage, Medicaid and TRICARE) as well as a passion for transforming health plan operations, establishing process controls to meet regulatory compliance requirements, quality management, provider network contracting and maintenance, technology implementations, and business development.

Over the years, Cathy has leveraged her expertise to aid clients in launching new lines of business, managing financial risk arrangements by developing and deploying successful risk adjustment strategies, preparing for delegation oversight and monitoring, developing care coordination models, executing provider network incentive models, and employing quality improvement strategies to meet CMS 5-Star, HEDIS, State and health plan quality measures.

Prior to joining ACG, Cathy worked for another nationally recognized consulting firm, various MAOs, Management Service Organizations (MSO) and commercial insurers leading healthcare reform implementation and process improvement initiatives, implementing delegation oversight and monitoring, executing internal corrective action plans, developing program controls, provider network contracting, driving population health management strategies and executing risk adjustment strategies. She also led various technology assessments and implementations.

Linda Pharr, Senior Consultant

Linda is a member of ACG’s Government Programs group, providing support in all health plan product lines, with extensive experience in Medicaid Managed Care Organizations (MCO) in market research, market positioning, marketing, beneficiary outreach and retention programs, communications, provider relationship support, customer service, web and social media strategies.   In addition to her experience serving in executive roles with health plans, Linda has previously held senior roles with market research and advertising organizations, bringing extensive knowledge and experience with product positioning and target marketing to engagements.    Linda has previously held roles with AmeriGroup Corporation, Young and Rubicam, and Burrell Advertising

Linda Pharr, Senior Consultant

Linda is a member of ACG’s Government Programs group, providing support in all health plan product lines, with extensive experience in Medicaid Managed Care Organizations (MCO) in market research, market positioning, marketing, beneficiary outreach and retention programs, communications, provider relationship support, customer service, web and social media strategies.   In addition to her experience serving in executive roles with health plans, Linda has previously held senior roles with market research and advertising organizations, bringing extensive knowledge and experience with product positioning and target marketing to engagements.    Linda has previously held roles with AmeriGroup Corporation, Young and Rubicam, and Burrell Advertising

Jill Croucher, Senior Consultant

Jill is a member of ACG’s Medicaid Programs group, providing clients support in Medicaid RFP response, operational development to support specific state requirements, systems configuration and implementation, systems testing, business process design, process controls and reporting to state agencies.   Jill specializes in system management, enrollment and other transactional operations and data interfaces with state agencies related to Medicaid programs.   Prior to joining ACG, Jill held positions with organization such as Mercer Consulting and Arizona Health Care Cost Containment System (AHCCCS).

Linda Hagen, Senior Consultant

Linda is a member of ACG’s Information Technology, Health Plan Operations and Government Programs Practice Groups. She brings over 20 years of private and public sector systems, architecture, application, data management business process engineering, quality management and project management expertise to clients serving the health insurance and managed care industries. Her emphasis is on HIPAA compliance in data management along with state Medicaid MMIS claims payment and EQRO systems and management of encounter data at the health plan level. She has previously worked with United Health Care, Mercer Consulting, Health Services Advisory Group and Affiliated Computer Services Corporation (ACS).

Kaye Peltier, Senior Consultant

Kaye is a member of ACG’s Government Programs, Health Plan Operations and ACA / HIX Practice Groups. Kaye specializes in health plan operations and compliance in commercial ACA / HIX, Medicare, Medicaid and Duals programs with emphasis on program development, operations oversight, regulatory change management, enrollment operations, Exchange (HIX) operations, business process engineering and marketing communications. Kaye has previously held senior positions at Fallon Community Health Plan and at the American Heart Association.

Darlene Dulac, Senior Consultant

Darlene is a member of ACG’s Government Programs Practice Group. She brings broad expertise in organizational development and compliance management in the Medicare and Medicaid arenas. For over a dozen years, she has held senior legal and compliance roles within the insurance and managed care industries, where she has led activities as diverse as health plan start-up, management of JCAHO and NCQA accreditation, state and CMS regulatory oversight audits, managed line responsibility for grievances and appeals, sales agent oversight and market conduct along with business processes and policy for corporate record retention. She has previously worked for Centene Corporation, AmeriGroup and United Healthcare.

Cindy Hedges, Consultant

Cindy is a member of ACG’s Government Programs group. She leads clients in health plan operations and compliance monitoring activities, specializing in licensure and regulatory interface, enrollment, customer service, grievance, appeal, CTM complaint management, marketing, sales oversight, HIPAA, internal and downstream delegate oversight and training program development across all operational arenas. Cindy also specializes in Accountable Care Organization (ACO) compliance programs. Her operational and compliance experience crosses Medicare, Medicaid and Commercial lines of business. She previously held senior compliance and oversight roles at WellCare Health Plans, Windsor Health (serving as CCO), and the Tennessee Department of Commerce and Insurance, with responsibility for oversight of various TennCare program plans.

Kevin McHugh, Consultant

Kevin is a member of ACG’s Health Plan Operations and Government Programs groups. He has an extensive background in commercial insurance and Medicare Advantage operations and compliance management. He has specializations in business process design and implementation of compliance control points and process monitoring programs. Kevin has held numerous Project Management and implementation roles in operations and compliance management and auditing with firms such as United Health Care and XLHealth Corporation.

Jan Smith, CPA, Consultant

Jan is a member of ACG’s finance, operations and audit teams supporting Government programs with specialties in Medicaid and Medicare programs.

Ilya Basin, Consultant

Ilya is a member of ACG’s Government Programs, Health Plan Operations and Information Technology groups. Ilya specializes in system implementation project management, business process assessment and reengineering, and program development focused on work-flow efficiency, controls and compliance. He also guides project teams supporting business process analysis, reengineering and design and enhancements of core systems supporting the commercial, Medicare and Medicaid sectors. Ilya has held consulting roles with other firms and served as Medicare operations lead for Horizon BCBS and in operations capacities at Aetna, Inc.

Kimberly E. Vernachio, RPh, PharmD., Consultant

Kimberly is a member of ACG’s pharmacy practice. She has had extensive responsibilities providing high-quality, customer-focused consulting services to Managed Care Organizations and the Pharmaceutical Industry. Her specializations include Medicare Part D and commercial (QHP) formulary development, drug and pharmacy data analytics, management and operations, FWA of controlled substance utilization programs, and drug utilization and review.

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Ann Arbor, MI 48104
T. (734) 214-2990
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