Dory Hicks, Director 

Dory is a practice leader in ACG’s Health Plan Operations and Information Systems and Data groups. Dory leads projects covering all aspects of information technology strategy, implementation, configuration management and data management to support health plan operations. Her project leadership combines over 25 years of broad experience in the insurance, managed care and software application industries. Dory’s experience covers commercial, Medicare, Part D, and Medicaid and Health Exchange product lines. She has previously held CIO positions with organizations such as LA Care (the largest Medicaid plan in California), Amerigroup, United Health Care, Lincoln National and First Care, as well as previous consulting roles with The Pace Group.