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Medicare Advantage (MA) Plans |
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An MA plan or Part D Benefit is more
than simply a "product line"
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launching and operating a Medicare
Advantage program or Medicare Part D drug program
requires focus on the unique details, operational and
compliance requirements of the program, both for the plan
itself as well as monitoring its subcontractors.
Business processes engineering for enrollment and reconciliation, claims, pay as Medicare pays, appeals and grievance programs, UM/QI programs, model of care implementation, customer service management and training, provider management and payment systems, subcontractor and vendor contracting and oversight
HEDIS®, CAHPS, HOS, Customer Service and other CMS Star measures are the new keys to maintaining revenue for MA plans in 2012. Work to implement interventions now to impact your revenue at the launch of new MA revenue model.
Compliance program development, monitoring and training for Medicare Part C and Part D, including standard CMS compliance audits, financial audits, MIPPA implementation, Fraud, Waste and Abuse program development and implementation, policy and procedure development, beneficiary material review, grievance and appeal program training, sales and marketing training and oversight, staff and external training support, delegation and downstream contractor oversight programs and data validation
MA provider network contracting for all provider types for new programs and Service Area Expansions for CCP, PPO and PFFS Conversions
Evaluation and selection of back office administration vendors (claims, enrollment and billing) along with project management for implementation
Application completion, project coordination and management for CCP (HMO/POS), PPO, MA/PD and PDP. |
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