Systems, Operations and Business Transformation

End-to-end process solutions assure you get from here to there. 

ACG’s teams of systems and operations experts support clients with critical business transformation,  development and implementation engagements.   Our teams provide project management leadership, critical process design expertise with extensive implementation, testing and readiness support for your business critical systems, technology and operations initiatives.  We use an end-to-end approach to to design, process, data control engineering to support both internal and outsourced initiatives.

Business Operations Transformation

Our teams guide clients in business transformation of their transaction operations including auths, claims and enrollment through robust end-to-end work-flow and use case analysis, combining technology solutions with redesigned business processes and expert project management to achieve efficient, accurate, cost-effective operations performance.      Learn More.

Readiness Assessment

Testing and assuring launch readiness is critical to assuring go-live requirements are met.  Have our experts perform perform your critical readiness reviews for Medicare, Medicaid, ACA and similar program launch or prepare you for federal and state readiness reviews.  Learn More.

Appeals, Grievances and Customer Engagement

Appeals, Grievance and Complaint management are at the core of beneficiary protections and are critical to retaining enrollees.   Developing and implementing effective Customer Engagement strategies builds loyalty.  Leverage ACG’s experience to improve customer retention.  Learn More.

Interim Staffing

ACG can provide experienced resources when you need to quickly expand capacity – or need just the right subject-matter expert. Learn More.