Mr. Janicek has more than 25 years of healthcare experience overseeing operations and workforce management departments that support Medicare, Medicaid, commercial and pharmacy product lines. Throughout his career, he has completed cross-segment transformation projects and continuous improvement initiatives that require problem solving, relationship building, influencing and analyzing data. He has driven business organization, administration, and operational management initiatives through strategic policy and procedure development and implementation in line with corporate strategic goals. He is adept at vendor management experience with proposals, implementation and oversight, and has extensive experience reimagining call centers for inbound, outbound, omni-channel and back-office functions.