Pooja has more than 15 years of experience driving business and information technology transformations to successfully advance healthcare and pharmaceutical industries. She has focused on establishing a culture of collaboration and transparency, managed implementations of complex, heavy cross-dependency ground-up systems, upgrades and enhancements, and held high-visibility positions. Pooja provides independent, expert and general program management support to multi-disciplinary and interdepartmental teams, and guides clients through operational and technology initiatives. She has served as the primary liaison for individual departments and entire organizations to support effective and sustainable practices to a wide range of audiences. She has supported writing and updating SOPs and implemented interoperability and training customer service departments for a health plan’s implementation of Medicaid. She is proficient in Waterfall, RUP, SCRUM, SAFe and Agile methodologies. Pooja has a strong knowledge of Medicaid, Medicare, ACOs, MCOs and healthcare standards including ACA, price transparency, interoperability, HIPAA 5010, ICD-10, as well as claims and EDI standards (837, 835, 820, 270/271, 834).