Access surveys that fuel your network strategy.
Is your survey generating ROI? Most vendors stop at a pass/fail number. ATTAC builds surveys that capture root causes and flag bad data — then delivers insights your network team can actually act on.
Illustrative sample data.
Results from a large national Medicaid engagement, following ATTAC's provider education and resurvey phase.
Compliance is the floor.
Federal and state regulators require health plans — Medicaid, Medicare Advantage, and ACA marketplace plans alike — to survey their networks and prove members can get a timely appointment. Here's what that actually looks like with ATTAC:
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Root cause, not just result.Every non-compliant finding comes tagged with why.
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Bad data, flagged.Invalid records feed straight into directory accuracy and No Surprises Act workflows, and ATTAC provides updated provider data when available.
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Early warning.Wait-time trends can surface network strain 12–18 months before it hits CAHPS or member complaints.
How it works
Assess & Design
Disposition codes, validation rules, and workflow logic configured to your state, product line, and plan — before the first call.
Execute with Expertise
Real people, not robocalls or AI. Engagement leads are required to have provider relations or network management experience. Under 5% monthly surveyor attrition.
Reporting & Insights
Live in ATTAC's Client Portal, refreshed multiple times a day. Drill down to region, MSA, county, network, or specialty. KPI tracking throughout, plus an Annual Program Assessment Report.
Provider Education & Resurvey
Two separate optional phases. ATTAC follows up with non-compliant providers to educate them on regulatory requirements, then conducts re-surveys to improve access to care.
Actionable insights to improve networks
Wait Time Analysis
By specialty, region, and appointment type.
Compliance by Geography
Mapped to region, MSA, county, and network, so remediation goes where it's needed.
Root Cause Identification
Invalid data, scheduling constraints, provider unawareness, all tagged.
Year-Over-Year Tracking
Show regulators progress, catch a stall before it reverses.
Built by operators, not a call center.
Built because pass/fail wasn't enough.
In 2019, a national health plan needed more than its legacy vendor could give it — a the why behind non-compliance. ATTAC built the survey program to close that gap. It's still the model behind every engagement, seven years later.
State-by-state, not one script everywhere.
Access requirements vary by state and by line of business — what a Medicaid MCO has to prove looks different from what an ACA marketplace plan or a Medicare Advantage plan has to prove. ATTAC builds the workflow, script, and reporting to what each state and plan actually requires. That's why two programs in the same client relationship can run on two entirely different models, by design.
Leadership that doesn't need the request translated.
ATTAC's provider network management leadership team built their careers on the health plan and provider side, before ATTAC. A request doesn't need to be translated before this team can act on it. They know what health plans need to be compliant and to truly improve access to care.
Grounded in CMS network adequacy and access rules — including the Medicaid Managed Care Access Rule (CMS-2439-F) and CMS's 2025 QHP secret shopper requirements — NCQA Access & Availability Standards, and state-specific requirements like California's DMHC Provider Appointment Availability Survey (PAAS) and Timely Access regulations.
Meet the team behind the surveys
ATTAC's engagement leadership built their careers on the health plan and provider side. Our team is in place to guide you through the survey process, not the other way around.
Jocelyn Bayliss
SVP, Provider Network Management
Leads ATTAC's provider network development and management practice, including access survey engagements, across Medicare, Medicaid, and commercial programs. Previously held senior roles at WellCare Health Plans and served as COO of a Florida ACO.
Ashleigh Majdeski
Practice Leader, Provider Network Operations & Performance
30+ years in Medicare, Medicaid, and commercial network operations. Leads provider access surveys, network adequacy analysis, and provider data quality work for ATTAC's health plan clients. Previously held leadership roles at Universal American and AmeriHealth Caritas.
Tina Gallagher
Network Strategy & Development Program Lead
25+ years building Medicare, Medicaid, and ACA Marketplace networks and value-based payment models. Former state health plan president with United Health Group of Mississippi and Molina Healthcare of Missouri.
Medicaid Plan Improves Access to Care with Enhanced Provider Access Surveys
Situation
A national Medicaid plan wanted to move past basic compliance reporting and use its provider surveys to actually drive access improvement. Prior reports were high-level — a compliance percentage with none of the detail needed to fix what was broken. The plan needed data it could turn into action.
The Challenge
- Members faced barriers to timely care.
- Provider data was fragmented and unreliable across multiple systems.
- Compliance-only reporting gave no insight into why providers were non-compliant, or where to focus improvement.
The ATTAC Approach
- Designed an enhanced survey instrument to capture more meaningful data.
- Built new reporting that separated real access problems from data inaccuracies.
- Conducted outreach to correct provider records.
- Educated providers between initial and follow-up surveys.
Results
- More accurate regulatory reporting and network visibility.
- Identified top barriers: 18% of providers unaware of requirements, 34% with inaccurate data.
“Working with ATTAC feels like working with a true partner. The team is responsive, flexible, and always willing to jump in; it feels like collaborating with an old friend. Their dashboards and reporting have made our survey process smoother and more effective.”
“ATTAC brings provider and market expertise — and foresight that makes a huge difference. They anticipate our needs, provide real-time dashboards, and deliver reports quickly. It feels like having a true partner, not just a vendor.”
