Cindy is a member of ACG’s Government Programs group. She leads clients in health plan operations and compliance monitoring activities, specializing in licensure and regulatory interface, enrollment, customer service, grievance, appeal, CTM complaint management, marketing, sales oversight, HIPAA, internal and downstream delegate oversight and training program development across all operational arenas. Cindy also specializes in Accountable Care Organization (ACO) compliance programs. Her operational and compliance experience crosses Medicare, Medicaid and Commercial lines of business. She previously held senior compliance and oversight roles at WellCare Health Plans, Windsor Health (serving as CCO), and the Tennessee Department of Commerce and Insurance, with responsibility for oversight of various TennCare program plans.

On February 28, 2023   /