A Medicare Advantage (MA) plan or Part D benefit is more than a product line. Launching and operating a Medicare Advantage program or Medicare Part D drug program requires a focus on details, including operational and compliance requirements for the plan and subcontractors.
Operations
We help clients with business process engineering for enrollment and reconciliation, claims, pay as Medicare pays, appeals and grievance programs, UM/QI programs, model of care implementation, customer service management and training, provider management and payment systems, subcontractor and vendor contracting, and oversight.
ATTAC assists Part D sponsors in building robust end-to-end business processes and operational policies. We help ensure compliance in enrollment, grievances, marketing oversight, exceptions/coverage determinations, COB, DIR, PDE management, Part B vs. Part D determination, enrollment and financial reconciliation, delegation oversight process monitoring, and CMS complaint management.
Medical Management and Quality Improvement
ATTAC’s team assists plans with Model of Care development and implementation, demonstration program integration, delegate oversight, MA organization determination operations, Medicaid UM programs, compliance, and CMS Star measure enhancement.
Compliance Review / Mock Audit
Routinely testing a plan sponsor’s compliance with regulation and constantly evolving CMS guidance is a best practice. ATTAC assists PDP and MA-PD plans and plan sponsors to perform targeted or system-wide mock audits and compliance reviews, including audit universe preparation, file review, policy and procedure review, and delegation oversight.
Provider Networks
We help with MA provider network contracting for all provider types for new programs and service area expansions for CCP, PPO, and PFFS conversions.
Outsourcing
ATTAC assists in the evaluation and selection of back-office administration vendors (claims, enrollment, and billing), along with project management for implementation.
Application Support
We can help with application completion, project coordination, and management for CCP (HMO/POS), PPO, MA/PD, and PDP.
Fraud, Waste, and Abuse Program Development
Fraud, waste, and abuse monitoring for Medicare Part D requires taking steps to minimize both internal and external risks. ATTAC assists PDPs and MA-PDs to minimize exposure under the False Claims Act. We identify and focus on audit programs for internal operations and subcontractors, identify and develop data mining methods for beneficiaries, and build in procedures that ensure prescriber and pharmacy fraud is eliminated. The key to success is to implement thorough FWA training programs for Part D staff.
Prescription Drug Event Data Management
Understanding PDE data errors and their financial ramifications, along with building tracking and resolution systems, requires robust business process development. ATTAC assists in analysis, PBM interface, and training and tracking system development. We help our clients maintain effective PDE error resolution to keep plan operating costs in check.
Training Program Development
Staff training is critical to effective Part D operations. ATTAC assists in the development and tailoring of department-specific training to meet Part D regulatory requirements. Effective grievance management requires broad and succinct training for all externally facing staff. Fraud, waste, and abuse training can turn your customer service staff into the front line of defense for fraud.
