Lori has broad expertise in Medicare Part C/D and commercial appeals and grievance. She has 13 years of Medicare experience in process improvement, audit/monitoring and enrollment operations. Ms. Mercer’s experiences includes implementing operational and technological best practices to ensure quality and compliance with organizational, state and national standards. She has served in senior roles with HealthSpan Integrated Care, CVS Caremark Corporation, Smart Insurance Co. and Universal American.
Lori Mercer
